PostNet Customer Service Team Member Northlake

PostNet Customer Service Team Member

Full Time • Northlake
Here at PostNet, we seek associates who are driven to deliver amazing customer service. Associates need to demonstrate confidence and have a desire to grow in knowledge of the products and services we offer our customers. Our store is the “Worldwide Headquarters” for many of our customers, so associates need to be pleasant, professional, and positive every day!

  • Our team positively impacts our individual & business customers’ lives!
If you can communicate well and work methodically as part of a dynamic & growing team, we’d like to meet you.

  • The goal is to inspire our customers by providing creative business solutions that help drive them to achieve their goals!
  • Apply and be part of this team!
About PostNet

At PostNet, we are your neighborhood business center that provides a broad array of printing services, graphic design, shipping, packaging and mailing services, private mailboxes, notaries, and other related business services.

  • The GOOD?
  • Collaborate with customers to fulfill their personal and professional requirements
  • Help customers grow their businesses
  • Fast-paced and exciting environment
  • Continuous opportunities to grow your skills
Team Member Tasks

  • Provides customer expertise in printing, signs and graphics
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individual needs
  • Understands shipping product lines and recommends appropriate products & services
  • Anticipate customer needs, suggest alternatives, and finds solutions
  • Ensures all customer problems are resolved quickly
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles packages for shipping: wrap items in protective wrapping, insert items into shipping containers, weigh packages, and affix labels
  • Sets up and operates printing, binding, and other related equipment
  • Maintain a safe, clean and orderly store
  • Maintain confidentiality of customer data and careful handling of documents, media, and packages
  • Process financial transactions using a Point-of-Sale terminal (POS), including handling cash and making change
  • Takes preemptive action to prevent errors and waste
Self Assessment

  • Able to perform multiple tasks at the same time
  • Attention to detail oriented
  • Seek opportunities to improve knowledge and skills
  • Able to operate with minimal supervision
  • Clean background capable of obtaining notary authority
  • Able to work independently and meet deadlines
Minimum Qualifications and Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal & written communication skills
Required Abilities

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 75 pounds
  • Ability to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment, under substantial pressure
  • Ability to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability to report regularly to work and maintain established business hours
Preferred Qualifications

  • Print Production Press experience
  • efi Fiery / Canon PrismaPrepare experience
  • Packaging & shipping experience
  • Retail experience
  • Familiarity with design software (specifically - InDesign, Illustrator, Acrobat Pro, & Canva)
  • Wordpress (or other) website design experience
PostNet provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

  • Veteran-led organization
Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour
Compensation: $11.00 - $14.00 per hour




*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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Competitive compensation
Flexible scheduling
Career path development
Hard work, collaboration, humanity, fun, and laughter