Retail Shipping & Customer Service Representative Lakewood Ranch

Retail Shipping & Customer Service Representative

Full Time • Lakewood Ranch
Responsive recruiter
Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Assist with shipping and packaging packages. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. Open Monday - Saturday, must work some Saturdays.
 
The Ideal Retail Shipping &  Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional attention to detail
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking – must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent is required
  • Valid driver’s license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
 
 Retail Shipping & Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service needs in person, through email, and by phone 
  • Processes customer sales through the point-of-sale system
  • Upsells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, completes tasks, and organizes Virtual Mail
 
 Retail Shipping & Customer Service Representative -  Role Requirements:
  • Must be able to stand behind a sales counter for extended periods
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in person
  • Must perform all duties in a safe and efficient manner
 
Company Overview
Learn more about us at www/postnet.com/FL171

Apply today!
Compensation: $16.00 - $18.00 per hour




*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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Competitive compensation
Flexible scheduling
Career path development
Hard work, collaboration, humanity, fun, and laughter