Customer Service Representative Atlanta Buckhead

Customer Service Representative

Full Time • Atlanta Buckhead
PostNet Atlanta has 3 locations:
#130 at 1700 Northside Dr NW A7, Atlanta, GA 30318
#131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342
#136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350

Please inform us which location you are applying for and/or if able to work at multiple locations.

Benefit/Perks
  • Competitive Compensation 
  • Flexible Scheduling 
  • Hard work, collaboration, humanity, fun, and laughter 
  • Career path development 
 
Company Overview
Get the experience of a start-up with the expertise of an established company. PostNet GA131 is a new franchise with the PostNet team, claiming new ground in the Atlanta region.
The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.
 
WHAT YOU BRING TO THE TABLE

  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking – must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • High school diploma or equivalent required
  • A valid driver’s license required
  • Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
  • Ability to work flexible hours
  • Notary Public certification may be required 
WHAT WE EXPECT OF YOU:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
  • Assists customers with their product and service needs in person, through e-mail, and by phone
  • Learns and operates Center equipment, machinery, and software at an expert level
  • Assists customers and staff with the operation of in-store printing equipment
  • Processes customer sales through the point-of-sale system
  • Up-sells cross-sells and actively participates in PostNet marketing and promotional initiatives
  • Makes and/or schedules deliveries of products to customers
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures completes tasks, and organizes Virtual Mail
  • Assists customers with fingerprinting/I9 procedures
 
PHYSICAL AND SAFETY REQUIREMENTS:
  • Must be able to stand behind a sales counter for extended periods
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in person
  • May be required to operate a motor vehicle
Compensation: $12.00 - $15.00 per hour




*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or
Competitive compensation
Flexible scheduling
Career path development
Hard work, collaboration, humanity, fun, and laughter